Privacy policy

PineaPi Privacy Policy
Effective Date: August 22, 2026
ModelBest (Hong Kong) Limited (“PineaPi”, “we”, “us” or “our”) respects your privacy and is committed to
protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit the
PineaPi website, purchase PineaPi products, contact our customer support team, submit a return or
warranty request, or otherwise interact with our services.
By using the PineaPi website or purchasing our products, you acknowledge that you have read and
understood this Privacy Policy.
1. Company Information
Company: ModelBest (Hong Kong) Limited
Product / Brand: PineaPi
Company Address:
807A 8/F, TWO HARBOURFRONT, 22 TAK FUNG STREET, HUNG HOM, HONG KONG
Customer Support / Privacy Contact:
info@modelbest.cn
2. Personal Data We Collect
Depending on how you interact with PineaPi, we may collect:
• Your name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Order number and order history;
• Products purchased;
• Payment and transaction information;
• Return, refund and warranty information;
• Customer service communications;
• Information you provide when requesting technical assistance;
• Device, browser, IP address and website usage information where reasonably necessary for website
operation, security and analytics; and
• Other information that you voluntarily provide to us.
1We aim to collect personal data that is adequate, relevant and not excessive in relation to the purposes for
which it is collected.
3. How We Use Personal Data
We may use your personal data for the following purposes:
1. Processing and fulfilling your orders;
2. Processing payments;
3. Arranging shipping and delivery;
4. Providing shipment tracking information;
5. Providing customer service and technical support;
6. Processing returns, refunds and warranty claims;
7. Communicating with you regarding your orders or support requests;
8. Maintaining and improving our website, products and services;
9. Detecting and preventing fraud, abuse and unauthorised transactions;
10. Maintaining the security of our website and systems;
11. Complying with applicable laws and legal obligations; and
12. Sending direct marketing communications where the legally required consent has been obtained.
4. Direct Marketing
PineaPi may use personal data for direct marketing of PineaPi products, accessories, services, promotions,
discounts, product updates and other products or services offered by ModelBest (Hong Kong) Limited.
Where required under the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”), we will not use your
personal data for direct marketing unless we have first provided the required information and obtained
your consent.
The types of personal data that may be used for direct marketing include:
• Name;
• Email address;
• Telephone number; and
• Purchase history and product interests, where applicable.
The classes of products and services that may be marketed include:
• PineaPi products;
• PineaPi accessories;
• Related hardware and software;
• Product updates;
• Promotions and special offers; and
• Related customer services.
Providing consent to direct marketing is voluntary and is not a condition of purchasing PineaPi products.
2You may withdraw your consent or request that we stop using your personal data for direct marketing at
any time and without charge by contacting:
info@modelbest.cn
We will process valid opt-out requests in accordance with applicable law.
5. Payment Information
We take the security of payment information seriously.
PineaPi uses trusted third-party payment gateways and payment processors to process transactions.
PineaPi does not directly collect, process or store complete credit-card information on its own servers where
such information is handled by third-party payment providers.
Payment providers may process your information in accordance with their own privacy policies and terms.
6. Shipping and Delivery
We may provide necessary personal information to shipping carriers, logistics companies and other service
providers for the purpose of fulfilling and delivering your order.
After your order has been processed and dispatched, we may provide you with tracking information so that
you can monitor the progress of your shipment.
Shipping times and carriers may vary depending on the destination and other circumstances.
7. Third-Party Service Providers
We may engage third-party service providers to assist us with:
• Payment processing;
• Shipping and logistics;
• Website hosting;
• Website security;
• Customer support;
• Technical support;
• Analytics;
• Email communications; and
• Other services necessary for operating the PineaPi business.
Where appropriate, such service providers may have access to personal data only to the extent reasonably
necessary to perform their services.
38. Disclosure Required by Law
We may disclose personal data where reasonably necessary to:
• Comply with applicable laws;
• Respond to lawful requests from government authorities;
• Comply with court orders or legal proceedings;
• Protect our rights, property or safety; or
• Prevent fraud, security incidents or other unlawful activity.
9. Cookies and Similar Technologies
The PineaPi website may use cookies and similar technologies to:
• Operate the website;
• Maintain security;
• Remember preferences;
• Understand website usage;
• Improve website performance; and
• Analyse and improve our services.
You may control cookies through your browser settings. Disabling certain cookies may affect some website
functions.
10. Data Security
We take practicable steps to protect personal data against unauthorised or accidental access, processing,
erasure, loss or use.
Our website uses appropriate technical security measures, including SSL/TLS encryption where applicable.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Data Retention
We retain personal data for as long as reasonably necessary for the purposes for which it was collected,
including:
• Order fulfilment;
• Customer support;
• Returns and refunds;
• Warranty administration;
• Accounting;
• Fraud prevention;
• Dispute resolution; and
• Compliance with applicable legal requirements.
4When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it,
subject to applicable legal requirements.
12. Access to and Correction of Personal Data
Under applicable Hong Kong law, you may have the right to request access to personal data held by us and
request correction of inaccurate personal data.
Requests may be submitted to:
info@modelbest.cn
We may take reasonable steps to verify your identity before processing such requests.
Where permitted by law, a reasonable fee may be charged for complying with a data access request.
13. Third-Party Websites
The PineaPi website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. You should
review the applicable privacy policies of those websites before providing personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on the PineaPi website with a revised effective date.
15. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong
Special Administrative Region.
Any dispute arising from or relating to this Privacy Policy shall be subject to the applicable laws and
jurisdiction of Hong Kong, subject to any mandatory rights or protections applicable under law.
16. Contact Us
For questions regarding this Privacy Policy, personal data, direct marketing or privacy requests, please
contact:
ModelBest (Hong Kong) Limited
807A 8/F, TWO HARBOURFRONT, 22 TAK FUNG STREET, HUNG HOM, HONG KONG
Email: info@modelbest.cn